Proangels Media Studio Terms and Conditions

1- Smoking/vaping and consumption of alcoholic beverages is strictly prohibited on the territory of the Proangels Studio Violators will be subject to fines as per UAE LAW.

2- Customers are allowed into the premises of the Proangels Studio daily during working hours, subject to prior reservation of Studio services and photo and video shooting.

3-Any service has to be booked and fully paid in advance.

4- The booking is considered as confirmed at the time the Customer makes full payment and payment being credited to the Proangels Studio bank account.

5-  The Customer undertakes to notify the Proangels Studio about cancellation of Services booking or any date/time change of Services booking.

6-In case notification comes not later than 72 hours (3 calendar days) before the start of the booked time then full payment made by customer to be refunded.

7-In case notification comes not later than 48 hours (2 calendar days) before the start of the booked time then 50 (fifty) % of the Customer’s payment to be refunded.

8-in case notification comes later than 24 hours (1 calendar day) before the start of the booked time then Customer is not eligible for any refund. 

9- If the Customer notifies the Proangels Studio of cancellation of the reservation less than 24 hours (1 calendar day), Proangels Studio can offer reserved time to another customer.

10- Proangels Studio services begin at reserved time and finish once Customer leaves the Studio, but not earlier than the end of reserved time. Installation of lighting equipment, scenery, backgrounds and other materials starts at reserved time. Cost of the Studio Service includes the usage of the selected hall and a set of standard lighting equipment, as specified for each hall on the website. photo. Additional services and supplies, props  are available for an extra fee. The cost of additional services and consumables is indicated on the website.

11- In case a customer is late, the booked time is not extended by the time of delay.

12- The time reserved by the customer is paid in full, regardless of the time shooting starts and finishes.

13- In case a customer continues to use Studio service for more than 10 minutes after the end of the reserved time, the Customer pays for the Studio Service for an additional hour.

14- Extension of the Studio Service after reserved time is possible only upon agreement with the Photo Studio and upon the sole discretion of the Studio management, in case the Photo Studio hall/equipment is not booked by other Customer. Payment for extension of the Studio Services to be made to the administrator of the Studio in accordance with the price list. An extension is possible for the minimum period of one hour.

15- Signing of Customer’s undertaking and full prepayment are required to start Studio Services and Customer’s admission to the Photo Studio hall.

16- The Customer hereby agrees that in case of any health issues of the Customer, his family members, contact persons or members of a film crew, it is not considered as a reason for cancellation or changes of the date/time of the reservation as per the clause 2.5 of these Rules. The provisions of this paragraph are applied to the Customer and other persons on the Customer’s side.

17-The Photo studio can refuse in provision of Studio services and access to the Photo studio hall in case of the following circumstances:

• Persons under the influence of alcohol or drugs.

• Persons wearing dirty clothes and look untidy.

• Persons with pets or animals unless preliminary discussed with Proangels  Studio administration.

• Persons with aggressive behavior.

• Persons violating public common rules.

• Persons consuming alcoholic beverages near the entrance and in premises of the Proangels Studio.

• persons who previously violated public common rules and the rules of the Studio (blacklisted by Studio)

• Persons provided false information for calculation the cost of Studio Services (number of participants in the photography, necessary power of lighting equipment, etc).

In case of refusal of the Studio services due to the reasons listed above, the cost of booking is not refundable.

If the Customer provided incorrect information for calculating the cost of the Studio Services,Proangels Studio can provide the Service only after the Customer paid additional cost for actually required services.

18- Studio reserves the right to reject any booking on its own discretion with full refund of any advance payment made by the Customer.

19- It is prohibited to bring into the Proangels Studio premises:

• Alcoholic drinks;

• Weapons, piercing and cutting objects

• Drugs, psychotropic substances;

• Flammable and explosive substances;

• Gambling tables, chips, cards or any items for organizing gambling;

• Sources of open fire (including candles, firecrackers, sparklers, etc. );

• Shisha and any other smoking devices.

• Fog machine

20- Administration of Proangels Studio is not responsible for causing harm to the life and health of the Customer, as well as to persons taking part in photography and/or being in the hall chosen by the Customer during photography, including during the provision of the photo shooting service and at the time the Customer being inside the selected hall Photo studios, as well as in case of independent use of any equipment and/or decorations located in the selected room.

21- The Customer bears full financial responsibility for damage caused to equipment, backgrounds, furniture, glass, mobile structures and other property located in the Proangels Studio, as well as for damage caused by any person from Film Crew being present during the provision of the above services in the hall chosen by the Customer. In the event of damage, the Customer undertakes to compensate for the damage caused in full according to below

22- In case of loss or damage to the Studio property that cannot be restored — in the amount of the cost of a new property of the same brand and model shown on the official website of the supplier of this property.

23- In case if damaged property is possible to repair — in the amount of documented costs actually incurred by the Studio (including the cost of transportation/delivery of damaged property to the place of repair and back). In this case, the Customer undertakes to leave a deposit in the amount of 50% of the cost of the new property of the same brand and model. After which the Photo Studio sends the damaged property to assess the cost of restoration repairs. The cost of restoration repairs is assessed at the Customer’s expense. If the cost of repair is greater than the amount of the deposit paid, the Customer undertakes to pay the corresponding difference not later than 3 days from the date of receipt of the notification. If the repair cost is less than the amount of the deposit paid, the Proangels Studio undertakes to return the difference not later than 3 days from the date of receipt of the conclusion on the cost of restoration repairs.

24- In case of loss or damage to a unique Studio property individually made, or other property that is not subject to assessment — in the amount of the value of the property specified in the price list of the Photo Studio .

After identifying the damage caused to the Studio and/or the property of the Photo Studio, the Administration of the Studio and the Customer, who was in the Studio at the time the damage was caused, draws up a Report which is signed by both parties. The Customer undertakes to sign the Report immediately after discovery of the damage caused, but in any case, before he leaves the Photo Studio premises. In case a customer refuses to sign the act, then he must specify his objections in writing and indicate them directly in the act, otherwise the Act is considered agreed upon and signed by the Customer. The customer undertakes to compensate the damage directly on the day it was caused, which is specified in the Report. And in case the Customer refuses to compensate the damage caused voluntarily, the Studio reserves the right to file a case to the Dubai Court for compensation of the damage incurred, as well as other losses, including any court expenses.

25-The Studio administration is not responsible for the Customer’s belongings forgotten or left in the studio, including photographic equipment, lighting equipment, clothing, cosmetics and others. If forgotten items are discovered, the Administration stores them for 48 hours from the date of discovery, after that it will be reported to Police and handed over to Dubai Police representative.